Warranty Policy
At Colorful Decor, we stand behind the quality and craftsmanship of every rug and carpet we create. Our Warranty Policy is designed to give you peace of mind and ensure your complete satisfaction. Below, you’ll find the details of what’s covered, what’s excluded, and how to make a warranty claim.
Warranty Coverage
Duration:
We offer a 3‐year limited warranty from the date of purchase on all Colorful Decor rugs and carpets.
Scope:
- Manufacturing defects, including loose seams, unraveling of edges, or significant color fading under normal, indoor use.
- Material defects, such as delamination of backing or breakdown of fibers not caused by improper care.
Warranty Exclusions
| Exclusion Category | Examples |
|---|---|
| Accidental Damage | Cuts, burns, pet stains, spills, or tears |
| Improper Use or Care | Use of harsh chemicals, machine washing, or outdoor exposure |
| Normal Wear & Tear | Slight matting, minor stains removable by cleaning |
| Custom Alterations | Any modifications or alterations made after purchase |